1. Introduction

This Privacy Policy explains how Social Nest AI collects, uses, and protects information when you visit our website or use our Service.

Social Nest AI is powered by Kraftisol (for users outside India) and Innovism Enterprises LLP (for users in India) — collectively referred to as "we", "us", or "our". By using the website or submitting information, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Information you provide directly

Name
Email address
Company name or brand name
Use case or role (if provided during sign-up or contact)
Messages or enquiries submitted through forms

b. Automatically collected information

IP address and approximate location
Browser type and version
Device and operating system information
Pages visited, time on site, and interaction data

This information is collected through standard web technologies including cookies and analytics tools such as Google Analytics.

3. How We Use Information

We use collected information to:

Respond to enquiries, support requests, and demo bookings
Deliver and improve the Social Nest AI platform and website
Send product updates, newsletters, or marketing communications (where you have opted in)
Monitor security, prevent abuse, and ensure platform integrity
Understand usage patterns and improve user experience

We do not sell, rent, or trade your personal information to third parties.

4. Cookies & Analytics

We use cookies and similar tracking technologies to understand how visitors interact with our website. Specifically:

Google Analytics — tracks anonymised usage data to help us improve content and performance
Session cookies — used to maintain your session state while using the platform

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Data Sharing

We do not share personal information with third parties except in the following circumstances:

When required by applicable law or a valid legal process
With trusted service providers (such as hosting, analytics, or communication platforms) under appropriate data processing agreements
In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a successor entity

6. Data Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at the email address below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us:

Email: [email protected]